As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions The front desk is open daily from 9:00 AM - 9:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours. Know Before You Go • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Fees Mandatory Fees and Taxes You'll be asked to pay the following charges at the property. Fees may include applicable taxes: • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property.