As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Know Before You Go • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. • Guests must transfer via boat to the property. Guests must contact the property at least no hours before travel, using the contact information on the confirmation received after booking. • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. • A resort fee is included in the total price displayed. • Only registered guests are allowed in the guestrooms. • Alcohol is not served at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Fee for full breakfast: MXN 60 for adults and MXN 30 for children (approximately) • Airport shuttle fee: MXN 1800.00 per room (one way) • Airport shuttle fee per child: MXN 0.00 (one way), (from 0 to 5 years old) • Early check-in fee: MXN 150 • Late check-in fee: MXN 250 for check-in between 10 PM and 9:30 PM • Late check-out fee: MXN 350 • Cash deposit for Spring Break: MXN 5000.00 per stay for guests under 26 years old staying between 1 January - 31 December • Kitchen/kitchenette fee: MXN 50 per day • Refrigerator fee: MXN 50 per day • Onsite credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the hotel: • 5 percent tourism fee will be charged • 5 percent destination fee will be charged The charges below are included in your overall room price: • Resort fee The hotel resort fee includes:• Housekeeping/cleaning fees/gratuities We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.