As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. The front desk is open until 23:00. In case of check-in after 11:00 PM, guests should inform the hotel in advance and get check-in instructions. Contact information can be found on the booking confirmation. Know Before You Go • Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. • This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.